What are the standards that a police officer should work to?
Please have a look at the Standards of Professional Behaviour for police officers.
How long do I have to make a complaint?
There is no timescale on making a complaint against police. All complaints received by the police will be dealt with in a reasonable and proportionate way, as appropriate in the circumstances presented.
It is important to highlight time delays can impact on reasonable and proportionate actions, information, documentation and opportunities, therefore where possible a timely complaint received will assist the complaint handler progress the complaint and identify learning to make improvements in the service we provide.
How will my complaint be dealt with?
Our aim is to put right what has gone wrong and learn to improve.
In cases where the organisation, officers and staff have acted correctly we may explain their actions to help you understand them. This can be done without needing to use the complaints procedure and your complaint will be logged on our police system.
If this is not possible, or your case is more serious, your complaint may be recorded. There are several ways a complaint can be dealt with depending on the circumstances and how serious it is:
Otherwise than by an investigation - Less serious complaints can be dealt with by a complaint handler and enquiries are conducted. Less serious complaints are those that would not result in criminal, misconduct proceedings, Death or Serious Injury or a breach in Article 2 (right to life) or 3 (Torture) of Human Rights Act.
No further action – In appropriate circumstances, depending on the complaint, it may be reasonable and proportionate for the police to take no further action. If this is the case a written explanation will be provided to ensure a full understanding is received as to why this decision has been made in the circumstances presented.
Complaint investigation - Formal complaint investigations are for cases where it is identified as a reasonable and proportionate way of dealing with the complaint due to the circumstances presented and/or allegations are more serious.
Some investigations may be dealt with by your local police. Most will be investigated by the Professional Standards Department.
The Professional Standards Department look at each allegation independently and decide how your complaint will be dealt with.
What is the Independent Office for Police Conduct?
The Independent Office for Police Conduct (IOPC) has a statutory duty to secure and maintain public confidence in the police complaints system in England and Wales and to ensure that it is efficient and effective. They aim to improve public confidence in policing by ensuring the police are accountable for their actions and lessons learn’t.