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Mobile phone theft and loss

Theft is where a person dishonestly takes property belonging to someone else with the intention of not giving it them back. A robbery is where a person uses force, or puts a person in fear, before stealing property from them.

To get targeted advice please select from the cards below before pressing the ‘see my options’ button.

You do not have to select a card from every category. Alternatively skip to the general advice.
No information is recorded unless you choose to report this to us.

Victim/Witness

My mobile phone has been stolen

Your phone has been snatched from you or stolen from your pocket, bag or by someone who distracted you and you have not been injured.

My phone has been stolen after threats or violence were used

Your phone has been stolen after someone threatened or assaulted you

I have lost my mobile phone

You have lost your mobile phone and are unsure if you need to report it

There are witnesses

Someone saw the incident happen

I don't think there are any witnesses

You don't know if anyone saw what happened

Your situation

This has happened more than once

This isn't the first time this has happened

I do not speak English very well

English is not your first language and you may have difficulties discussing your concerns

I know where my phone is

Your phone has been stolen and you have used a tracker to find out where it is

The person who did this

I think I know who did this

You have details of, or suspect you know who committed the crime

I don’t know who committed the crime but I do have a description

You have a description of what the offender looks like

I don't have a name or description of anyone involved, but I do have other details

You do not have a description or name of people involved, but do have details such as their address, their place of work, their number plate, online details etc.

Someone I know has details about who did this

Someone believes they have information about the suspect

I don't know who did this

You do not have any details of who is involved in this

Evidence

There is video footage or photos

There may be CCTV, video or images of the incident or offender

There is evidence which could identify the person responsible

There may be evidence such as bodily fluids, fingerprints, footprints or saliva

They left something behind

The suspect may have left an item behind

There are verbal or written comments

Someone involved said something, or wrote something online or sent emails or messages

I have injuries

You have physical wounds, bruises or scratches

I don’t know if there is any evidence

You are unsure if there is evidence that can help with the investigation

Concerns

This is affecting my mental or physical health

You would like support following this incident

I want to remain anonymous

You do not want to provide your details

I'm worried about going to court

You do not feel comfortable taking part in a trial or hearing

I'm worried it may happen again

You are worried that this incident may happen again

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Mobile phone theft and loss

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Mobile phone theft and loss